Selected projects delivered for government and leading organizations across the UAE.
Dubai Police
Building a competency bank for every specialist role in the force.
Reviewed all 550 specialist procedures, identified and prioritized the competencies each one requires, and restructured learning paths for every specialist category against benchmarks and best practice.
A specialist competency bank; training curricula for all specialist departments; reviewed job titles; groundwork for updated job descriptions.
Dubai Police
Using virtual reality to change how drivers behave on the road.
Developed metaverse scenarios that train drivers in optimal driving, using AI-enhanced virtual training.
Fewer road accidents through changed driver behaviour.
Dubai Police
Measuring what 2019 and 2020 training courses changed on the job.
Assessed the impact of the courses using the Kirkpatrick model adopted by Dubai Police.
A database of the behaviours expected from participants, raising employee and force performance.
Smart Dubai
Helping the city plan housing for future population growth.
Used AI to analyse population distribution and movement across Dubai since 2010, built a predictive tool for future density and housing needs, and an interactive GIS tool showcased at GITEX 2018.
More accurate urban planning and better-informed decisions on city development.
ADNEC
Standardizing how core departments work, internally and with partners.
Developed procedures for core departments and units in line with best practice, and reviewed the job descriptions affected, following Abu Dhabi Government requirements.
Higher efficiency, a simpler customer journey and knowledge transfer that strengthens competitiveness.
IDEX
Redesigning core processes and how performance is managed.
Re-engineered core processes, documented new operating procedures, set up performance management with internal and external SLAs, and reviewed affected job descriptions.
Better efficiency, better customer experience and fewer errors.
Emirates NBD
Speeding up international and local transfers.
Automated back-office processes for transfers, trained staff, set up performance management and led change management; reviewed affected job titles and descriptions.
Faster transfers, lower costs and higher customer satisfaction.
Dubai Municipality
Preparing every department for the Dubai Government Excellence Program.
Trained all departments on the 4th-generation DGEP criteria, supported staff in assessing and writing their capabilities, and supported the submission for the Montaji app.
Montaji won Best Smart App; knowledge transfer and service excellence.
Emirates Identity and Smart Systems
Setting the direction for the next five years of growth.
Developed a five-year strategy and implementation roadmap, studied market opportunities and internal and external challenges, and identified priority sectors.
Higher revenue and stronger strategic partnerships.
Dubai Land Department
Planning the move to smart public services.
Developed a smart transformation strategy for all public services, setting priorities and highlighting challenges.
Digital transformation and lower operating costs; led to a follow-on contract to review processes.