Assessors read many submissions in a short time. In this lesson you will see what they look for, and how to write each answer so they find it fast.
Written and proven, not implied
Assessors look for the answer to each criterion quickly.
They score what is written on the page
They give credit only for what is proven
They cannot guess what you meant
If it is not on the page with evidence, it does not count.
The four parts of a good answer
1
Approach
What you do and why, in one or two sentences.
2
Deployment
Where, how often and by whom it is used.
3
Results
Numbers over at least three years, with targets and comparisons.
4
Learning
What you changed after reviewing it.
Match each sentence to its part
Tap an item on the left, then its match on the right.
All matched. Well done!
Show the answers
We answer every enquiry within one working day.: Approach
All 12 service centres and the call centre use it.: Deployment
On-time replies rose from 71% to 94% in three years.: Results
After the 2025 review we added a live chat channel.: Learning
Quick check
Which is the best way to open an answer?
Show the answer
The main point in one or two sentences. Start with the point. Keep background short, so the assessor never has to search for your answer.
Leana's tip
Read your draft as if you were the assessor, with a timer of two minutes per criterion. If you cannot find the approach, the deployment, the results and the learning in that time, rewrite it.
What to remember
Assessors score what is written and proven, not what is implied.
Every answer covers approach, deployment, results and learning.
